Telekom
Phryctoria was a communication system
used in antiquity, in which
people used torches
to transmit messages
over long
distances.
Since then, the ways we connect have changed. Nevertheless, the flame of human connection remains unquenchable.
That is why, at Telekom, we aim to connect the whole world using technology that eliminates distances, is constantly evolving and accessible to everyone.
We are Telekom
a global
superbrand
telecommunications brand worldwide
European
brand
Magenta is
more than just the
color of our brand.
full of UNLIMITED possibilities
We look to the new digital era
with optimism.
In today's world, however, the lives of people, businesses and societies
are more interconnected than ever. At Telekom, we believe that digital technology can
unite us and help us move forward, together.
This is our optimistic view of the world's digital future.
We won't stop until
everyone is connected.
Five pillars.
One common goal.
Network
Products & Solutions
Customer Experience
Society
Our people
One color. One overall experience.
Telekom App
Website
telekom.gr
Telekom
Stores
Customer Care
We are reaching out
as Telekom
Network indication
Telekom 5G
Telekom Fiber
MagentaTV
Magenta Insurance
Magenta Pay
Telekom eValue
Telekom
Technical Services
Telekom Academy
FAQs
By investing in a global brand, we acquire an international footprint that creates added value for our customers and gives them access to top products and services through partnerships. An indicative example is the new AI-powered voice service on the mobile network, which is expected to be available in Greece in the coming months. The service is developed by Telekom and it utilizes Artificial Intelligence, with the goal of developing new innovative functionalities, such as Live Translation during calls. In the future, Greece will gain access to even more innovations from Telekom.
Our customers will have access to the same products, packages, and services. The only thing that changes is their logo and name. Consistent with our strategy for an excellent experience, we will continue to enrich, evolve, and improve our portfolio in order to offer even more choices and a top-tier connectivity experience.
Prices are not changing, and all current discounts and benefits that customers enjoy remain in effect as usual. As Telekom, we will offer customers an even better experience through enriched product options, new innovative services, and international partnerships.
Your contract remains as it is. You do not need to make any changes.
The privacy policy remains unchanged. Our customers' personal data is a very important matter for us and is protected as always, in accordance with the applicable legal framework. The new brand does not affect the way in which we process our customers' personal data.
No. The brand change does not require a change of SIM or equipment, nor any other action on your part.
No, the payment terms continue to apply as normal.
No. However, the application is being updated to reflect Telekom's new visual identity.
No, the way your bill is issued, sent, and paid remains the same. Gradually, you will begin to see the new Telekom identity on your bill and in related communications, with no other change for you.
Business customer contracts and services continue to apply as normal. We remain their trusted partner and, through the power of Telekom, we will continue to enrich B2B solutions and services with new features and upgrades.
Yes. The login credentials you use today remain valid and no action is required on your part.
Existing rewards programs, offers, and benefits continue to apply as normal in accordance with their respective terms of use.
Yes. COSMOTE TELEKOM is changing its name and becoming Telekom. It is the same company, with the same people, the same networks, and the same commitment to you, now with the power of a global brand. Your services and connections will continue as normal; no action is needed on your part.
The name of each service is being gradually updated to reflect the change to Telekom. The app will become the Telekom App, COSMOTE TV is changing to MagentaTV, and payzy to Magenta Pay; stores and telephone support at 13888 remain at your disposal, as always. The benefits and quality you already trust remain the same.